YOU QUALIFY FOR OUR REPLACEMENT/ALTERATION POLICY IF ANY OF THE FOLLOWING CONDITIONS ARE MET WITHIN 30 DAYS OF RECEIVING YOUR OUTFIT:
1. Your outfit’s measurements are off by more than 1/2″ when measured flat.
2. Your outfit’s requested features are missing or different from those shown in our photos.
3. Your outfit’s the wrong color. Different shades of the correct color do not qualify as being incorrect as all leather hides are slightly different and all monitors/devices do not display the same colors.
Features: We often have customers ask for feature changes on standard styles. We cannot change features on a style, it causes a huge amount of extra work and expense. If you want a custom feature or change, you must order our custom design.
Qualifying for Alterations: In order to go about obtaining alterations on your outfit, you must send us photos via e-mail showing the discrepancy. If it is an incorrect measurement, please take your outfit, lay it out on a table, zip it up, pull the leather tight and place a measuring tape over the incorrect measurement and take a photo. We will review the photos and get back to you. Make sure the leather is taut when you take a photo to ensure accuracy. Measurements must be taken as we instruct, according to our measurement guide. Please note that we add inches to certain measurements based on style choice so what you measure on your outfit may be bigger than what you measured on your body.
Once it’s determined that you qualify, we will discuss whether or not to simply replace the outfit entirely, or reimburse you for any tailoring costs, or take it back to alter it ourselves. If we make you a replacement outfit or alter the outfit, we will only use the original measurements that you gave us. We will not change these. We are not responsible for incorrect measurements, if we suggest something it is the customer’s decision whether or not to accept it. Ultimately it is up to the customer to be their own advocate – we are not standing there next to you with a measuring tape. If you request that you can layer with your favorite sweater, or have enough room to move your arm while driving, we cannot promise that will be possible.
International customers must pay for their own return shipping costs before we can alter their outfit’s.
We offer refunds up to 24 hours from purchase, after that all sales are final.
Custom Designs: are inherently difficult. There’s a reason why there’s only a few custom design leather outfit company’s out there! While we promise to make your outfit very accurately, there are limitations to what we can do by looking at an online photo and trying to translate that into a physical leather outfit. If you have a outfit that was made by a large, typical company, and want it replicated, most likely we can reproduce it almost precisely. We get into trouble typically when someone sends us an Instagram photo of a design by a brand that no one has heard of, with lots of small features and seams. Those are near impossible to replicate and are usually heavily photoshopped. Or if someone sends a photo of a character on a tv show. You are not a model(most likely): you will not look like them! That actor had a outfit precisely built for them with a personal tailor worth thousands of dollars. It would be impossible for your outfit to look precisely like that.
We ask that all changes/features/images are sent either in your initial order or included in your measurement guide notes. Any information sent before your order will be ignored.
Colors: We have to use our own available leather and materials shown on our website. We cannot ‘color match’, that sort of work is of low quality. We fully dye our leather so it’s resistant over time to damage and will look great for years. Color matching companies simply spray paint over whatever they have on hand.
Leather Clothing Sets: We also only have the available types of leather on our site. We cannot do exotic leathers like alligators, snakeskin, etc.
Cosplay: We do not make cosplay. This means we do not produce garments worn by people in tv shows, or comic book movies with extravagant styling, metal parts, plastic horns, spikes, you name it. However, if you see a classic outfit style on, say, James Dean or Arnold Schwarzenegger, yes we can absolutely replicate that!
Embroidery/Painting: We do not embroider our outfits. We do not paint them. You can take your finished outfit to a local embroider or painter for that.
Interior Pockets: All jackets Wintex International produce have 2 large interior pockets. 1 will be zippered, and 1 will be open. We do not change the size or the number of pockets. They are both amply sized and can fit almost anything you’d have on you.
Zippers: We only use our currently available YKK zippers you can see on our site.
Features: When you send us a photo of a design and we have a few images to base an entire outfit pattern and sewing pattern off of, often there can be small adjustments. We guarantee to get any ‘major details’ correct. That means zipper placement, number of zippers, general seam locations, pockets, style of collar, etc. However, if, say a leather panel on the back is wider than you expected, that is not covered by our guarantee and we call that a ‘minor detail’.
Overall: We do not accept returns/refunds of custom work. They are impossible to resell and are the only one of its kind in the world. If a major detail is wrong, then we will accept the outfit back, fix it for you, and ship it out again. Keep in mind this is a bit of a judgment call, and we have the final word in what is a major detail or not but we will stick to the above guidelines as much as possible.