Refund policy
Return & Store Credit Policy
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must be in the same condition in which it was received—unworn, unused, with all original tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.
To request a return, please contact us at wintexintlofficial@gmail.com before sending the item back. Approved returns should be sent to our manufacturing unit:
Wintex International
3-A College Block
Allama Iqbal Town
Lahore 54500,
Pakistan
Return Address For Items Supplied From USA Warehouse:
STEFFANY RIVERA
LOKI 5
40 COTTERS LN, BLDG D
EAST BRUNSWICK, NJ 08816-2043
Please do not send any item back without first contacting us and receiving return authorization. Unauthorized returns may not be accepted.
Return Shipping Costs
Return shipping costs are the buyer’s responsibility. Wintex International does not provide prepaid return shipping labels for standard returns or exchanges.
The buyer is responsible for arranging and paying for return shipping using a suitable courier or postal service. We strongly recommend using a trackable shipping service and retaining proof of postage until your return has been received and processed.
Original shipping charges, return shipping costs, customs duties, taxes, and other related charges, where applicable, are not credited unless otherwise required by applicable law.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is defective, damaged, or different from the item ordered, contact us immediately at wintexintlofficial@gmail.com with your order details and supporting photographs.
We will review the issue and provide an appropriate resolution.
Exceptions / Non-Returnable Items
Certain products are not eligible for return, including custom-made, made-to-measure, personalized, or specially ordered items, unless they are defective or incorrect.
We also cannot accept returns of sale/clearance items or gift cards, except where otherwise required by applicable law.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
If you would like to exchange an eligible item for another size or product, please contact us first for authorization and return instructions.
The buyer is responsible for the cost of returning the original item. Any additional charges associated with the replacement item will be communicated before the exchange is processed.
European Union 14-Day Cooling-Off Period
If your order is subject to the European Union’s statutory right of withdrawal, you may have the right to cancel your purchase within 14 days without providing a reason, subject to applicable exclusions, including certain personalized or made-to-measure products.
Unless applicable law requires otherwise, the customer is responsible for the direct cost of returning the goods. Nothing in this policy is intended to limit or exclude any mandatory consumer rights available under applicable law.
Store Credit – No Cash Refunds
For eligible returns accepted under our standard return policy, we issue store credit instead of a monetary refund.
Once we receive and inspect your returned item, we will notify you whether the return has been approved. If approved, store credit will be issued for the eligible value of the returned merchandise and can be used toward a future purchase from Wintex International.
We do not provide cash refunds or refunds to the original payment method for change-of-mind returns, except where a monetary refund is required by applicable consumer law.
For any questions regarding returns, exchanges, or store credit, please contact us at wintexintlofficial@gmail.com.